Home Owner's FAQ

List your vacation home on Myvho?

Anyone can list their Vacation Home! It's free to sign up and to list your property. A variety of listings can be on the site. You can post apartments, entire houses, rooms in bed-and-breakfasts, hotel rooms, and rate them per night, putting different prices per season, and all categories are welcome. Suggested locations are beach houses, country houses, and destinations like, cultural and art, sports and adventure, and Romance and fine dining. List your vacations today for free!

How much does it cost to Home Owner on Myvho?

Listing your property on Myvho is free, and the benefits are so many! You make money immediately.

While it doesn?t cost to list your property on Myvho, we do collect 3% per transaction or a minimum of 19.95$ per booking.

How is pricing determined on Myvho?

Myvho is a social website that connects people who have property to spare with those who are looking for a property to stay.

When booking reservations, we do charge Renters and Home Owners a service fee to cover the cost of running the site.

  • Home Owners - When travelers perform a search, it's best that they enter their exact travel details so they can be shown the most accurate rate according to your calendar and your pricing and terms. They may be viewing your default basic rate. You can personalize it later on, adding seasonal rates, events rates, or weekend rates.
  • Renters - Sometimes the rate of a listing in the search results will be a little different from what you see on the listings page or the booking page, based on your search criteria. To be sure that you are receiving the most accurate rate, enter your exact travel details.

Account & Password

I logged in through Facebook and cannot remember my password. What do I do?

If you created a Myvho account by connecting to Facebook, Twitter. Or Google +, you were not required to create a password. You can simply continue to log in via Facebook if you do not wish to create a Myvho password.

If you'd like to create a Myvho password, first log out of your Myvho account. Then click on Forgot password.

Enter the email address you use for your Facebook account, and you'll be sent a temporary password so you can log in to create one of your own. Then change your password to one you can easily remember by going to ?My Account Info?

Why didn't I receive my email notification or my verification email?

Sometimes a small spelling error can be the cause of the confusion. To make sure your email address is correctly entered, go to "My Account Info" and edit it.. It's also possible your email provider mistakenly marked our emails as spam and sent them to your spam or junk folders.

What are some of the benefits of connecting to Facebook, Twitter or Google+?

Benefits of connecting to Facebook or other social media places include using our Social Connections feature, adding verification to your account.

Connecting to Facebook automatically fills out portions of your profile. You can modify or remove any information that we pulled from Facebook and still keep the verification.

Profile & Verifications

How do I get verifications?

Verifications help you build trust within our community because they show that you have taken extra steps to prove you are a real person. They appear on your public profile.

How do I take a shot like a Pro?

Some of the tips and secrets to lighting and staging a room for great interior photos. These include how to approach lighting, flash, and styling, where to position you, and how to stay creative.

  • 1. Lighting Is Key to Making the Shot

    With indoor shots more than anywhere else, lighting is key. To start, first turn on every light in the room. This helps add depth and color variance to the scene. Make sure there are no reflections from lights on pictures, mirrors and windows and then look to see if you need additional external lights.

    When I'm shooting an interior, I like to do it with natural light when possible, but sometimes you have to add some extra lighting. In that situation, you can use either small flash units or large strobes. I use a combination of both. We'll detail this more later.

    You want the light to flow naturally in your picture and help lead the eye. In pictures, large white spaces draw the eye in, so avoid blown out areas as much as possible, such as windows. With that said, it is now more acceptable to leave windows and doors blown out than in the past. Many major publications do it, but use your eye and you can usually tell if it?s too much and looks distracting.

    You want your lighting to be transparent, and you want people to know it's there, but you don?t want them to be able to figure out how you did it. Your goal is natural-looking, realistic lighting across the whole frame.

  • 2. Flash Is Your Friend

    As mentioned in step one, lighting makes the shot. With this in mind, flash is a must in many situations where lighting is dim or you need to balance daylight and indoor lights to make a natural scene.

    For best results, I typically aim the flashes or strobes at a flat surface, such as a wall or ceiling off camera. This acts as a large soft box and projects the light through the room. Be careful to not bounce the light off ?bold? colored walls, such as deep blues, reds and purples. This could cause some of the tint to reflect causing a red light in the picture, almost like the flash was gelled.

    The key to good lighting is trial and error, as every room is different and every light source is different. Start by setting up your shot on a tripod with no lights, then add one light at a time and check your results.

  • 3. Flash Is Your Enemy

    Yes, you read correctly. While flashes can be very helpful, they can also be your worst nightmare.

    An off-camera flash can be a powerful thing that must be used wisely. As I wrote earlier, I like to try using natural light sources first and then see what needs to be lit with a flash.

    Natural light can sometimes get the job done, like in the above picture, but you may need to bracket your exposure and edit in Adobe Photoshop to ensure the Picture looks perfect. When you shoot with no flashes, you are at the mercy of the weather and natural lighting.

    One way to help shoot with just natural light is to shoot with longer exposure times, such as a few seconds. This allows the camera to soak up the light, but be careful; this can easily blow out windows and doors.

    Sometimes the best light can be the one around you, so always look first and see what your canvas presents before setting everything up?it might save you a long setup.

  • 4. Styling Is an Important Part of the Shoot

    Whether you?re shooting interior photos for a magazine or for a real estate agent, styling of the room is an important step in the process. Just like models need time to apply makeup for studio shoots, you need to allow time to clean the room to prep for the shoot.

    De-cluttering is important to help remove distractions for the eye. In particular, watch for piles of stuff, coffee tables full of magazines, too many ?kitsch? items sitting on a bookcase, etc. These things clutter a picture and can be distracting in the final shot.

    Treat every shoot like a shoot for a magazine and stage the room. On that note:

  • 5. Everything Is Staged Anyway

    Usually when you?re shooting interiors, it?s for a very distinct reason, and usually that includes showing off the room and making it look attractive. Since the Home Owner has a reason for you to be there, the room has usually been staged or refined for the picture before you arrive.

    Thus, you're not taking a picture of what the room really looks like in most cases, but instead a picture of what the Home Owner wants to portray.

    With this in mind, don?t be afraid to move furniture, decorative items, etc. I?ve had to move couches and rearrange living rooms before to take better advantage of lighting and propertyment.

    Many things can be fixed or corrected in Adobe Photoshop, but it?s a good idea to try and correct as much in person to save you time and hassle.

  • 6. Shoot Into the Corner

    This is one of the most important tips to interior photography and it's very simple: shoot into the corner of a room to make the space appear larger.

    Just like how mirrors work, shooting into a corner makes a room appear larger and more livable. Take this tip a step further by shooting from a low position and a with a wide lens, but not too wide to avoid distortion.

    When you shoot straight at a wall, it can make the room seem flat, and sometimes walls can end up bending oddly on camera. Look through any major interior magazine and you?ll see the corner of the room is the best property to shoot towards.

  • 7. Let the Interior Tell the Story

    Look for unique ways to capture a location?s personality and showcase its true character. If the building is an old brick house, look for unique brick details you can highlight. If it?s an ultra-sleek modern building, look for unique light patterns or quirky architectural details.

    Every interior and building has a story, so a good way to succeed is to find it and capture it for your client. Along these lines, if you use too much fake light, it will show, as it?s not the same interior they are used to seeing.

  • 8. Get Creative

    This is one of those tips I always recommend to people. Get creative with your shots and don't be afraid to try something new.

    Try new things with lighting (maybe use a gelled flash) or shoot with a zoom lens. Each photo is yours to experiment with, and usually you'll end up with something that actually looks well that maybe you weren't expecting. Even if you don't, it might give you an idea for something else to try.

    Angles can work great for some close up shots, but watch out: inside it can make walls look like they?re crashing down.

    Interior photography can take you to interesting properties and get your work noticed by lots of people. Each shoot presents new lighting challenges and new spaces to work with which makes interior photography a great skill to know.

These tips represent a starting point for some fundamentals that will help guide you in your setup and picture taking.

On top of all the tips I've mentioned, have fun and good luck with shooting interiors!

Listing Basics

Can I list my property from anywhere in the world?

You can list your property in almost any location worldwide. While we would like to keep the Myvho market property open to the entire world, we are required to comply with US federal regulations that restrict the use of our site by residents of certain countries. What's the difference between a house manual and house rules?

In simple terms, a house manual tells Renters how the listing works, and house rules tell Renters what to do or not to do at the house.

A house manual is the best spot for letting Renters know how to use the Internet, cable, where the tv remotes are, how to use dishwasher, where to put linens, where the delicious coffee is hidden, and other information they might need to get the most out of the listing.

Renters - You receive a listing's house manual in your itinerary after you complete a booking.

Home Owners - - Edit your house manual at "My Account", "Manage my properties", "Edit".

What's a Renter Tips?

Renter Tips allow Home Owners to suggest great local tips and destinations to their Renters, including where to find restaurants, museums, theaters, etc.

Manage Listing

How is my listing viewed in search results determined?

We have improved the search results to help travelers find listings that are more relevant to their searches. Travelers filter their searches by date, number of Renters, price, neighborhood, specific amenities, and more. We constantly strive to provide our Renters with the best search experience possible.

Your activity from the past 100 days impacts your listing the most. The number of nights you've booked, Renter reviews, responding to messages, and keeping your calendar up-to-date positively impact your listing during the 100-day period. Expired reservation requests, Home Owner cancellations, and messages you don't respond to will negatively impact your listing. Denying a reservation request has no impact on your listing so as the declines on Make an Offer

Completing your profile helps boost your exposure in the search results, so make sure you upload a great profile photo, obtain references, and add verifications to your account.

Is your listing hidden (red dot)?

Make sure that your listing is not marked as hidden by going to your Hello Window > Manage My property, Next to your listing, there's an "Action" column, in wich you have to move the arrow to the property you want to work on. Check "On MyVho" column, be sure you'll click on the green dot. it will make your property get active on system. On your left hand theres an "Status" column, Myvho Family Team, takes care of it, after approving your property listing. To get it approved you have to upload a Power Bill , cable bill or any paper can confirm the address and your name in it as Home Owner. After a listing's status has been changed, the site's search results might not immediately reflect this since the site updates about every hour. Rest assured that if your listing is marked as green, it is showing up in the search results. A good way to search for your listing is to search the way a traveler would by using filters on dates, price, and other amenities.

Renters who are serious about booking invest a lot of time searching for the right property and will use dates and other filters to find the listing that suits their needs.

Pricing

How much should I charge for my listing?

We're always trying to think of great ways to help you manage your listing, but sometimes one of the most stressful things to do is to decide on a price for your fabulous property!

To get an idea of what market prices are like in your area, you can search for comparable listings in your city or neighborhood.. If you are a new Home Owner, you may want to charge a little lower than the average rate to attract travelers who are comparing your property to those with existing reviews.

We suggest pricing your first booking at about 25% less than your ideal price. Once you've got a review or two, you can start incrementally increasing your price. This is a good long-term strategy, and we hope youre with us for the long haul! You can edit your pricing at any time

Payouts

How and when do I get paid (a payout) for my reservation?

When you receive a payment for a reservation, Each reservation you get a payout for will include the Myvho service fee. Our secure payment system supports several payout methods. You can add your payout method by going to your Account > Payout Preferences. Your available payout options and currencies differ by country and include: PayPal, direct deposit (ACH), bank transfer, international wire, check, and Western Union. The best way to see what options are available for you is to click on the Add Payout Method button. You'll see a list of your payout options, and you won't have to complete the steps.

What are Myvho service fees?

We charge Renters a 3-6% service fee for every reservation booked, depending on the total of the reservation. The reason we scale the fee is so Renters can save money when booking large reservations. This service fee is what actually goes to the site's operation, enables the platform that we provide, and allows us to offer amazing 24/7 support in English, Spanish and Portuguese before, during, and after travel.

After entering the exact dates and number of Renters for a reservation, Renters will see the service fee either included or quoted on a listing's page. The exact fee is also located on the booking page before you submit a reservation request and on any Renter billing receipt.

Myvho also charges Home Owners a 3% fee for every booking that is completed, which covers the cost of processing Renter payments. This comes out of the Home Owner's payout.

If a reservation request expires or is denied, we do not charge the service fee. We don't charge payments unless the Home Owner accepts the reservation request. A credit card may be authorized for a payment, but this is released back to the payment method immediately if the reservation expires or has been denied. In the event a Renter cancels a reservation, the service fee is non-refundable. In the event a Home Owner cancels a reservation before it begins, a Renter can choose to rebook or to be fully refunded, including the service fees. In the event a reservation is altered or changed, the services fees adjust automatically according to the new reservation total.

Why should my Renters and I use your payment system?

Our payment system is secure, reliable, and convenient. We collect Renter payments up front and in full when you accept a reservation request. By keeping your communication and transactions on Myvho, you are upholding our terms of use and can rest assured that you will receive the proper payout for each and every reservation. We also uphold your cancellation policy from the moment the booking is accepted until the end of the reservation.

One of Myvhos guarantee for Renters is that we do not release a payout to you until 20 hours after the check-in date, which differs from other websites. For Renters this means they can be confident their money is safe and secure until they are warm and snug at your listing. For you it means more reservations since travelers flock to the site for our secure payment system, plus you get the added security of 24/7 assistance from our Family Team.

How can I issue my Renter a refund?

If you're a stellar Home Owner looking to refund your Renter whatever amount for whatever reason, you can refund your Renter right on the site to keep the transaction safe and secure. Contact us to the assist@myvho.com or the Emergency number

How do I use PayPal to receive payouts?

PayPal may not be available to all Home Owners as a payout method, depending on the country in which the PayPal account is based. You can see if PayPal is available to you as a payout method by going to your Account > My Payments. You'll see a list of your payout and currency options

Why haven't I received my payout?

We release payouts to Home Owners 20 hours after a Renter checks in. However, the time it takes to receive a payout after it is released will depend on the payout method you have selected. You can check on the status of your payouts at any time on your Transaction History page, which you can find by going to your Hello Window > Account > Transaction History.

If your payout method is bank transfer, you may not see the payment arrive in your bank account for 3-5 days. We release direct deposit, bank transfer, and international wire payouts 20 hours after check-in. However, when your payout is released on a weekend day or a holiday, your bank may not be open. Weekends and holidays will not count as business days.

PayPal is often found to be the quickest payout method as the payout is deposited on the same day as its release.

Security Deposits

How does Myvho handle security deposits?

As a Home Owner or a Renter, protecting you with a security deposit works best when it's handled through Myvho?s payment system. Whether it?s wine on the rug or something more serious, we recommend having a security deposit to help protect you against any mishaps.

Home Owners who add a security deposit to their listing will automatically be covered by their amount chosen for each and every reservation booked on the site. Renters can see if a listing includes a security deposit on a listing's page near the cancellation policy.*

Security deposits listed separately from the reservation total since they are authorizations and not true charges. After a reservation is made, Home Owners can verify the amount of the security deposit for any given reservation in their confirmation. Renters can confirm the amount of the security deposit in their itinerary or billing receipt.

When a security deposit is handled on the site, we'll automatically authorize a Renter's credit card for the deposit 24 hours prior to check-in. We release it back to the Renter 48 hours after the checkout date, if no damages are reported by the Home Owner. Since security deposits are authorizations for a charge and not a true charge, this release may appear as a refund on a credit card statement, or the authorization may have been deleted from the account entirely as it was not a true charge.

If damages are reported within the 48 hour window, then Myvho Support will be in contact with both the Renter and Home Owner to make sure both parties are represented fairly. Communication through email is required in order to collect necessary documentation, which will include photos and/or video along with receipts, invoices, written estimates, and/or links to comparable item denoting actual cash value for repair or repropertyment. Typically, a security deposit claim will be resolved within one week.

If you're a Home Owner and you'd like to collect money from the security deposit included on your listing, read more about how to make a claim on the security deposit.

As a Renter, you can read more on what happens if a security deposit is claimed by your Home Owner.

If you cancel a reservation that has already begun and it includes a security deposit, then the security deposit will remain authorized until 48 hours after the original checkout date. If the cancellation takes property before the date of check-in.

The deposit will be released immediately upon cancellation. As a Renter, if your security deposit was authorized, it may take 5 business days for it to appear on your statement.

When a security deposit is handled outside of Myvho, under no circumstances should a Renter pay a deposit before their check-in at the listing. If damages are reported, Myvho can still assist with communication between the Home Owner and Renter, though we cannot ensure either the payment or the return of the deposit if it did not flow through our payment system.

How do I include a security deposit on my listing?

We've made it easy for you to include a security deposit on your listing so you can help protect yourself from any mishaps that might occur during a reservation. The best way to include a security deposit on your listing is to handle the deposit with Myvho.

To add a security deposit using Myvho's payment system, go to Hello Window, "My rates", Hello Window > Manage My property > Click on the Property, from $100 to $1000 USD, and save your changes. After a security deposit is added to your listing, from that point on it is automatically applied to each and every reservation booked at the listing, separately from the reservation total.

Please note that any changes made to your listing's details will only apply to reservations created after the change, regardless of check-in date. To add a security deposit after a reservation has already been booked, please contact Myvho Support.

To make a claim on the security deposit, go to your Hello Window > Manage My property > My Reservations and click on the Claim Security Deposit button before 48 hours after the checkout date of your Renter.

How do I make a claim on the security deposit?

Home Owners who add a security deposit to their listing will automatically be covered by their amount chosen for each and every reservation booked on the site. To make a Claim from your listing?s security deposit, within 48 hours following the checkout date of your Renter go to your Hello Window > Manage My property > click on Claim Security Deposit button. Please take photos of any damages immediately, and write a detailed account of the reason why you need to collect money from the security deposit when you make the claim.

If damages are reported within the 48-hour window, Myvho Support will then put a hold on the security deposit funds and gather any details needed from you and your Renter to reach a resolution.

After you are contacted directly by our team in response to your claim, you will have an additional 48 hours to respond with requested documentation. Communication through email is required to collect this information, which will include photos and/or video along with receipts, invoices, written estimates, or links to comparable item denoting actual cash value for repair or replacement. Typically, a security deposit claim will be resolved within one week.

If money is owed, we will collect from the deposit and send you a separate payout.

How can I protect myself with more than a security deposit?

In addition to including a security deposit on your listing and being familiar with the Myvho Inspector protection, adding an extra layer of protection with renter?s or Home Owner?s insurance may be right for you. Every policy is different and might not provide the same level of protection. To understand your coverage options, you should check with your insurance provider or providers in your area.

Here are some common questions and answers:

  • 1. Does my Home Owner's or renter's insurance cover instances in which a Renter or other third party is injured at my listing?

    Some insurance policies protect Home Owners and renters from certain lawsuits that result from injury to a visitor. Since the coverage contained in those policies varies, we recommend you confirm with your insurance provider that your rental activity is covered under your current policy before listing your space.

  • 2. Does Myvho offer liability coverage?

    Myvho does not offer liability coverage.

  • 3. What is an Umbrella policy?

    Umbrella policies often extend your liability insurance coverage beyond your minimum coverage for a fee. We recommend you discuss this with your insurance provider.

  • 4. Can I ask my Renters to sign a rental agreement?

    Yes. Some Home Owners currently require Renters to sign rental agreements prior to arrival, which may give you protection against the risk of a lawsuit brought by a Renter related to his or her stay at your listing. Make sure you let your Renters know of any rental agreement you may require before they book with you.

Messages & Requests

How much time do I have to respond to a Renter's reservation request?

You have 20 hours to officially respond to a Renter's reservation request in your Myvho account by clicking on the green button to accept or the red button to decline the request. The exact time remaining counts down on your Hello Window. My messages.

Renters love a prompt response, even if you cannot Home Owner them. Though, feel free to take some time to work out details with a Renter in the message thread before responding to a request. You should still accept or decline every request you receive to avoid letting it expire. Declining a reservation request has no impact on your listing, but expired requests negatively affect Manage My property.

Request expired?

Find out more about what happens after you receive a reservation request.

What happens if I let a reservation request expire?

You have 20 hours to officially respond to a Renter's reservation request before it expires by clicking on the green button to accept or the red button to decline the request. Clicking the blue button to continue messaging on the site does not count as officially responding to the request.

If you aren't able to reply to a reservation request within 20 hours, the request will expire and your placement in the search results may be affected. Your Renter can still book with you if you re-open your calendar dates and have him or her submit a new request, or you can extend a Special Offer.

Remember, even if you confirm details in the message thread with a Renter, you do not have an accepted reservation unless you have done so using the Myvho system, either by reservation request, pre-approval, or Special Offer.

Check out our detailed STEP BY STEP on what to do after you receive a reservation request.

How do I set reservation requirements?

You can limit who can contact you by setting reservation requirements in your account. Requirements can include a verified phone number, profile photo, and trip description. Based on your settings, certain Renters won't be able to send you a message or attempt a reservation request until they fulfill these specified requirements.

What do I do if a Renter wants to see my property before booking?

The Myvho community facilitates security and trust, and keeping your communication and transactions on Myvho is a key factor in achieving this. We encourage all Home Owners and Renters to complete their booking through our website before meeting in person to best ensure their safety and privacy.

Your Reservation

What is the Home Owner Homework?

Every reservation is different, so we encourage Home Owners to use their best judgment when deciding what to offer, though we do enforce some Home Owner Obligations you should be familiar with that relate directly to our Renter Refund Policy.

You should make sure that your listing meets minimum quality standards regarding safety, access, and cleanliness and is consistent with your description on the Myvho platform. For example, we do ask that Home Owners provide, at a minimum, clean sheets, pillows, blankets, and towels for each Renter on the reservation. Your listing needs to be properly cleaned before your Renters arrive. You will also need to provide anything shown in your listing?s photos, written on your listing, or checked as an amenity at your listing.

Make sure to provide your Renters with your up-to-date contact information so Renters know they always have someone to reach out to throughout their stay and that your Renters have reasonable access to the listing they booked. You need to be reachable and responsive to your Renters. If you will not be available, make sure you provide your Renter and Myvho with an alternative point of contact before check-in.

You can coordinate in your message thread on the site to ask Renters what else they?ll need during their stay, like a hair-dryer or access to a printer. It?s the personal touches that Renters love about staying with our fabulous Home Owners, so if you can provide a coffee or tea station, little soaps or shampoos, or stock the fridge with a few basic items, Renters tend not to leave it unnoticed when writing their reviews. Some Home Owners even go above and beyond by leaving welcome notes, a bottle of wine, local treats, or something else thoughtful that makes a Renter's stay that much more memorable

Do I still get paid if my Renter doesn't show up?

Should your Renter decide to cancel, we will uphold your cancellation policy. Nothing further needs to be done. Your payout will be released normally, 20 hours after the originally scheduled check-in date. If you cancel the reservation as a Home Owner, please familiarize yourself with our policies.

You need to communicate with your Renter before the reservation begins so you can coordinate check-in times. Renters and Home Owners work out details for checking in, exchanging keys, and checking out directly with each other.

Cancellations

What are the cancellation policies I can choose for my listing?

There are several different cancellation policies available to fit your Home Owner needs. If your Renter cancels the reservation, your payout is determined by the policy you had in property at the time of booking, though you can always decide to refund your Renters more than the policy allows.

To edit your cancellation policy, go to your Hello Window > Manage My property >Edit. You must set one of the following policies for each one of Manage My property. You can choose a different policy for each listing. Please note that any changes made to your listing's details will only apply to reservations created after the change, regardless of check-in date.

  • 7 Days: full refund up until 1 week prior to arrival, except fees. Available to all listings.
  • 2. 30 Days: refund up until 1 month prior to arrival, except fees. Available to all listings.
  • 3. 60 Days: refund up until 60 days prior to arrival, except fees. Available to all listings
  • 4. 90 Days refund up until 90 days prior to arrival, except fees. Special cases

Upload your own policy with in 0 to 180 DAYS prior to arrival, except fees Able to upload your Own Lease Agreement and House Rules

How do I cancel a reservation as a HO?

Mistakes are part of a life experience. If you'll need to cancel a reservation. You should first know that we've created a way for you and your Renter to alter a reservation. As a HO, you will have to negotiate with your renter another time. If this doesn't work, you can cancel on the system or call .

Know that we take HO cancellations very seriously, and we strongly discourage you from canceling reservations, as they can cause a big inconvenience to your Renters. They also hurt the reliability of your profile.

When you cancel, the following penalties may apply:

  • 1. Your propertyment in search results is negatively affected.
  • 2. You might have a review on your listing indicating that a reservation was canceled.

We do understand that sometimes a cancellation is inevitable, so in the event that you absolutely must cancel, we ask that you contact your Renter on Myvho to explain, and then officially cancel the reservation by going to your Hello Window, and then "My Orders", Cancel

Will be a nice gesture if you message some Home Owners in the area to see if they can accommodate your Renter.

What happens if my Renter cancels a reservation?

If your Renter contacts you regarding a need to cancel a reservation, know that you might be able to alter the reservation to avoid the cancellation altogether. Sadly, sometimes a cancellation is unavoidable, regardless of how awesome you and your listing are. Please don?t take it personally.

Renters are able to cancel their reservation in their account. Once your Renter cancels the reservation, you will be automatically notified by Myvho.com. We will uphold your listing's cancellation policy, unless the cancellation qualifies as an extenuating circumstance.

You won't have to notify us that your Renter canceled. Our system will automatically send you the payout owed to you and clear your calendar so you can be open to Home Owner other Renters. Your payout will be issued 20 hours after the originally scheduled check-in date, which you can verify in your reservation confirmation or your Transaction History. Any refunds due will be automatically credited to your Renter after the official cancellation, but you can choose to offer your Renter a larger refund if you wish.

If your reservation has already begun and it includes a security deposit, then the security deposit will remain authorized until 48 hours after the original checkout date. If the cancellation takes place before the date of check-in, the deposit will be released back to the Renter immediately.

It is important to note that if the reservation has not changed to Canceled on your Myvho account, then the reservation has not been officially canceled in our system; it is still considered active and will still appear on your calendar. Learn more about what happens if your Renter doesn't show up.

If your Renter is looking to cancel the reservation because he or she thinks your listing is misrepresented, unsanitary, or lacks in promised amenities or items, make sure to review our Home Owner Obligations to see if you'll need to refund your Renter.

How can I issue my Renter a refund?

If you're a stellar Home Owner looking to refund your Renter whatever amount for whatever reason, you can refund your Renter right on the site to keep the transaction safe and secure.

Do I have to refund my Renter in the event of a natural disaster or death in the family?

Sometimes extenuating circumstances arise that affect the travel plans of your Renter. Depending on the case, your reservation's cancellation policy may not be applied and a refund may be authorized, which means your total payout may be affected. You must check on the process to upload your property, there's an option to upload your Own Lease Agreement.

Such cases will be contingent upon the Renter contacting Myvho Support and providing proper documentation where valid. The following cases will be considered, as shown in our policy center:

  • Death in the Renter's family
  • Serious illness of the Renter or a Renter's a family member
  • Natural disaster in the destination country
  • Political unrest in the destination country
  • Jury duty or other similar civil obligations

Trust & Safety

How can I protect myself as a Home Owner?

Trust and safety within our community is our highest priority. There are great ways you can protect yourself as a Home Owner on Myvho.

  • 1. Screen profiles and reviews of your potential Renters. Look for verified phone numbers, connected social networks, and references, and be sure to read any reviews left by other Myvho Home Owners. If their profiles are a bit bare, feel free to ask inquiring Renters to complete some profile verifications before booking with you.
  • 2. Message on Myvho before booking a reservation. Make sure to keep your communication on our website. Take advantage of our messaging system to learn about your Renters and to explain your expectations. If you ever need more time to work out details, feel free to deny a reservation request. This has no negative impact on your listing.
  • 3. Set reservation requirements for your listings. Renters won't be able to send you a message or attempt a reservation request until they fulfill your specified requirements. Requirements can include a verified phone number, profile photo, and trip description.
  • 4. Complete your house rules to set guidelines for your Renters. To edit your house rules go to your Dashboard > Your Listings > Manage Listing > Address and Description.
  • 5. Add a security deposit to your listing. Learn how Myvho handles security deposits right on the site to help you protect yourself from accidents that occur during a reservation.
  • 6. Add an insurance plan outside of Myvho. Adding an extra layer of protection with your own renter?s or Home Owner?s insurance may be right for you.
  • 7. Contact the local police or emergency services in case of an emergency or you feel your personal safety is threatened.

Why is it necessary to keep communication and transactions on Myvho?

Our goal is the safety and security of our community, doing whatever it takes to protect our Home Owners and Renters from negative experiences.

We have created tools like the Home Owner Guarantee, a secure payment system, authentic reviews, security deposits, social connections, and features that facilitate trust and reinforce security in the market property. We provide our users with the tools they need to flag users, message threads, and listings, and provide them with 24/7 access to our Support team if something feels unsafe or uncomfortable.

How does Myvho verify user information?

If a user is missing information on their profile, you can request in your message thread on the site that they complete their profile with a picture, ask them for more information on their trip or their listing, suggest they connect their Facebook account, or request they verify their phone number. See our related Step by Step for Renters and Home Owners for details on using our messaging system.

Other

I'm not a U.S. citizen, U.S resident alien, U.S. corporation, or a U.S. partnership and my property is not in the U.S. What are the tax implications of this?

We recommend you use the Tax Wizard to determine the right US Tax Forms you need to fill out. For international Home Owners with international listings, the W-8BEN form we provide is to simply certify to the IRS that you are in an international situation where income from Myvho is not effectively connected with the conduct of a trade or business in the United States.

In addition to IRS requirements, you may have additional local, state and national tax requirements in your country. We do expect all Home Owners to abide by their local laws, agreements, tax authorities, and any other applicable regulations. You are responsible for managing your tax and other regulatory obligations.

We encourage you to work with a local legal and tax professional to determine how to handle your compliance. Check with you local Tax.

As a Home Owner, will I need to pay income taxes on my earnings?

The IRS requires that individuals and businesses declare their income. Myvho will ask Home Owners to fill out tax information (e.g. W-9 form for property Home Owners and lease holders in the U.S. or W-8 for specific international situations).

What rental expenses are tax deductible?

While we cannot provide you with specific tax advice, generally, if a person uses a dwelling unit for both rental and personal purposes, he must divide his expenses between the rental use and the personal use based on the number of days used for each purpose. A day that is not rented is considered personal use. Deductible items may include rent, mortgage, cleaning fees, rental commissions, insurance, and other expenses. If a person had a net loss (deductions higher than rental earnings), he cannot deduct the loss, but he may be able to carry it forward into the next year as rental expenses. In some limited

Circumstances, such person may also claim up to $25,000 in losses towards his personal taxes. You should consult IRS Publication 527 and/or consult your tax advisor for any specific tax advice you may have.

Can I get paid by ACH if my account is held at a credit union?

No, you cannot get paid by ACH if your account is held at a credit union. ACH is not sophisticated enough to do this. If you were to try, the money would be deposited into the credit union but would not make it into your account within the credit union.

How do I register my French bank account?

The bank code is a five digit number. The branch code is a five digit number (it is sometimes known as the agency code or codeg). The account number must be 13 digits (your account number is 11 digits, but you must append the two digit Cle RIB number). The Cle RIB number should match the last two digits of your IBAN number.

How do I register my Canadian bank account?

You will be asked for a bank code and a branch code. Combined, these might be referred to more commonly as the transit code and should appear on your checks in the form "123-12345." The bank code is the three-digit number; the branch code is the five-digit number. Deposits will be made in CAD unless otherwise requested. The bank transfer may or may not be funded in CAD, in which case there may be some loss due to exchange of USD to CAD.